Effective Date: January 1, 2026
Last Updated: January 1, 2026
1. Introduction
AfricaSolarHub (“we,” “us,” or “our”) operates the website https://africasolarhub.com (the “Site”). We are committed to protecting the privacy and personal data of individuals who visit our Site and use our services. This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you interact with our Site.
By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our Site immediately.
2. Information We Collect
2.1 Information You Provide Directly
When you submit an inquiry, request a quote, or contact us through our Site, we may collect the following personal information:
- Full name
- Company or business name
- Email address
- Phone number (including WhatsApp)
- Country of residence or project location
- Project details and energy requirements (such as system size, application type, and estimated power needs)
- Any other information you choose to provide in your message
2.2 Information Collected Automatically
When you visit our Site, we may automatically collect certain information about your device and browsing activity, including:
- IP address and approximate geographic location
- Browser type and version
- Operating system and device type
- Pages visited and time spent on each page
- Referring website or source (how you arrived at our Site)
- Date and time of your visit
This information is collected through cookies and similar tracking technologies. Please refer to our Cookie Policy section below for more details.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- Inquiry Response & Quotation: To respond to your inquiries, provide solar system quotations, and communicate with you about your project requirements.
- Customer Support: To provide technical consultation, design recommendations, and after-sales support.
- Service Improvement: To analyze Site usage patterns and improve our website, products, and services.
- Business Communication: To send you relevant information about solar products, industry updates, or promotional offers (only with your consent, where required by law).
- Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
4. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g., submitting a contact form or subscribing to our newsletter).
- Legitimate Interest: Where processing is necessary for our legitimate business interests, such as responding to inquiries and improving our services, provided these interests are not overridden by your data protection rights.
- Contractual Necessity: Where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.
5. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our Site and conducting our business (such as hosting providers, email services, and analytics tools), subject to strict data protection obligations.
- Supplier Partners: With solar product manufacturers and suppliers to facilitate quotations and order fulfillment — only with your prior consent or as necessary to respond to your inquiry.
- Legal Requirements: If required by law, court order, or governmental regulation, or to protect our rights, property, or safety.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our business assets.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. When your information is no longer needed, we will securely delete or anonymize it.
- Inquiry Data: Retained for up to 3 years after your last interaction with us, to facilitate ongoing business communication.
- Automatically Collected Data: Retained for a maximum of 26 months for analytics purposes.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted through our Site
- Secure server infrastructure and access controls
- Regular security monitoring and vulnerability assessment
However, no method of electronic storage or transmission over the Internet is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
8. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze Site traffic, and understand where our visitors come from. A cookie is a small text file that is stored on your device when you visit a website.
The types of cookies we use include:
- Essential Cookies: Necessary for the proper functioning of the Site (e.g., session management, security).
- Analytics Cookies: Help us understand how visitors interact with our Site (e.g., pages visited, time on site). We use this information to improve our content and user experience.
- Functional Cookies: Remember your preferences and settings for a more personalized experience.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site.
9. Third-Party Links
Our Site may contain links to third-party websites, such as manufacturer pages, industry resources, or partner sites. We are not responsible for the privacy practices or content of these external websites. We encourage you to read the privacy policies of any third-party sites you visit.
10. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you.
- Right of Rectification: Request correction of inaccurate or incomplete personal data.
- Right of Erasure: Request deletion of your personal data under certain circumstances.
- Right to Restrict Processing: Request limitation of how we process your personal data.
- Right to Data Portability: Request transfer of your data to another organization or to you in a structured format.
- Right to Object: Object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
- Right to Withdraw Consent: Withdraw previously given consent at any time.
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We will respond to your request within 30 days. We may ask you to verify your identity before processing your request.
11. International Data Transfers
As a business connecting African customers with international solar suppliers, your personal data may be transferred to and processed in countries outside your country of residence. We take steps to ensure that such transfers comply with applicable data protection laws and that your data remains protected to the standards described in this Privacy Policy.
12. Children’s Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information promptly.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make changes, we will revise the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Contact Form: https://africasolarhub.com/contact/
- Business Address: Lagos, Nigeria
We aim to respond to all privacy-related inquiries within 5 business days.